VRS in the cloud
We stay with you in an on-going capacity, carefully analyzing your programs to pull in exactly the right services, at exactly the right time. We’ll help you mature through Onboarding and Operating to Optimizing and Leading.
Are you an existing NICE customer, ready to transition to cloud? We’ll help you complete migration with minimal disruption. While we’re at it, we’ll optimize any under-utilized feature and ensure process changes are identified, optimized & seamlessly implemented.
Cloud of Choice
Whether you’re looking to move from ‘on prem’ to our NICE cloud solutions, CXone or wish to have NICE solutions integrate with other cloud offerings such as AWS, we have tried-and-true services ready to support your transition to cloud and existence there.

Prepare for life in the cloud!

Our Value Realization Services team highlights industry best practices, shows you a direct path to improve agent and customer experiences, and qualifies your Transformation Roadmap with proven results. With VRS engaged throughout your SaaS term, you’ll have experts on hand to ensure you achieve your desired impact. We’re side-by-side with you to manage upgrades and future functionality and to establish continuous improvement.
Overcome barriers to transformation.
Learn about 9 common barriers to transformation like resistance to the pace of change and conflicting agendas—and how to overcome these challenges.
business direction
“Collaborating with the NICE Value Realization Services team enabled us to leapfrog towards becoming an established, dynamic workforce management team.”
Jason Ruddock
Director for Operational Capacity Planning Ultimate Kronos Group

How to drive value with the cloud

The cloud delivers the flexibility, efficiency and simplicity contact centers need to respond to lightning-fast market changes and increased customer demand.

Case Studies

Northwestern Mutual case study

Learn how VRS Change Management accelerated ROI through correct prioritization and misstep avoidance