Helping existing customers migrate to cloud more effectively and helping all customers, old and new, capitalize on Value Realization Services throughout the SaaS term.
Our Value Realization Services team highlights industry best practices, shows you a direct path to improve agent and customer experiences, and qualifies your Transformation Roadmap with proven results. With VRS engaged throughout your SaaS term, you’ll have experts on hand to ensure you achieve your desired impact. We’re side-by-side with you to manage upgrades and future functionality and to establish continuous improvement.
“Collaborating with the NICE Value Realization Services team enabled us to leapfrog towards becoming an established, dynamic workforce management team.”
Jason Ruddock Director for Operational Capacity Planning, Ultimate Kronos Group
We stay with you in an on-going capacity, carefully analyzing your programs to pull in exactly the right services, at exactly the right time. We’ll help you mature through Onboarding and Operating to Optimizing and Leading.
Cloudification
Are you an existing NICE customer, ready to transition to cloud? We’ll help you complete migration with minimal disruption. While we’re at it, we’ll optimize any under-utilized feature and ensure process changes are identified, optimized & seamlessly implemented.
Cloud of Choice
Whether you’re looking to move from ‘on prem’ to our NICE cloud solutions, CXone or wish to have NICE solutions integrate with other cloud offerings such as AWS, we have tried-and-true services ready to support your transition to cloud and existence there.
