White Papers

Why Self-Service Needs a Human Touch


Customer expectations for self-service are soaring, but are your digital channels ready? Now, you can optimize experiences across every channel. Leading with the voice of the customer, you can turn every self-service interaction into an engaging experience. Enlighten XO is the only solution that streamlines self-service applications by automatically generating insights from human conversations to build smarter self-service with advanced AI.

Download this eBook and learn:

  • Why next-level digital experiences need intelligence from assisted-service channels
  • How AI powers self-service performance with continuous insights from the voice of the customer
  • Which data source holds the most value to improve self-service and what's holding most companies back from using it improve their digital channels