Overview
The research is in—and this webinar highlights top findings from the latest State of Agent Experience Survey. From critical challenges and new opportunities to emerging technologies and outdated processes, these trends can help you develop new strategic priorities.
Join industry experts when they reveal how contact centers can become employers of choice:
- Remove friction from processes and technology
- Deliver ongoing training and coaching
- Provide the right tools and solutions
- Listen to agents and act on their feedback
