How AI, automation, and omni-channel engagement are redefining CX
Service is being reinvented in real time. Innovations in Generative AI, speech analytics, and automation are transforming engagement by making every interaction faster, smarter, and more personalized.
But you need more than technology. You need a new approach to service operations, outbound engagement, and turning AI-driven insights into action.
In this on-demand panel session, experts from NiCE, Deloitte Digital, and Synoptek share how organizations are using AI to modernize service, increase efficiency, and deliver better outcomes across every channel.
You’ll also learn:
- How AI is transforming service operations and elevating both customer and employee experiences
- How Generative AI accelerates insights, automates workflows, and unlocks the full value of speech analytics
- Why traditional outbound engagement is being replaced by intelligent, omni-channel strategies
- How small innovations in dialing, screening, and network architecture can drive major performance gains
From these insights and many more, you’ll be able to combine strategic vision with practical, real-world applications—showing how AI isn’t just improving service, its redefining it.
Meet the Speakers- Roman Abedi, Future of Service Leader, Deloitte Digital
- Tom Yang, Senior Director, Sales Strategy and Transformation, NiCE
- Peter Panagopoulos, RVP, Sales, Proactive AI, CX NiCE
- Ricardo Ordonez, Synoptek
