The Art of Shaping CX Reality in a Turbulent Economy


We are facing a financial reality that is deeply challenging. There is nonstop demand for higher quality services, and a constant need to build a performance culture in hybrid working models.

All of these challenges present you with an opportunity to search for new ways to achieve productivity. And, ultimately, accelerate the adoption of smarter tools and digital strategies to empower you and your employees to do more with less.

Join Liran Meir Frenkel, Senior Product Marketing Manager, NPM, NICE and Andrea Matsuda, Product Marketing, WFM, NICE as they share insight on shaping a CX reality that exceeds expectations in a turbulent economy.

This session will cover:

  • Best practices that will help you identify ways to do more with less while strengthening the performance of your agents and contact center
  • The innovative applications that will improve productivity and reduce operating costs while doing what customers want most – an accurate and rapid response
  • Case studies that demonstrate and quantify the benefits of these new applications