Case Studies

SumTotal Systems Achieves Remarkable, Measurable Results with CXone


Of SumTotal’s many improvements with CXone, its signature accomplishment has been using CXone APIs to develop a mobile support app. Customers love because it enables them to use more self-service options and reduces their wait times. With the app and other CXone-enabled innovations, SumTotal has reduced its backlog of cases and critical-case resolution time, and has raised its Net Promoter Score® by 85%!