Overview
Experience a real-world customer service interaction—viewed through the eyes of both the customer and the agent. But this isn’t just a case study; it’s an interactive journey where you help shape the experience. What should the customer expect? What about the agent? While AI is everywhere in the conversation, this session will focus on how it can truly elevate customer interactions—from routine to remarkable. Together, we’ll challenge conventional thinking and redefine what’s possible—showcasing its real, measurable impact on your business, your customers, and your agents. Don’t just imagine the future—experience it firsthand!
