Seeing the Entire Guest Journey with Enlighten AI

Overview

Open Network Exchange (ONE) specializes in technology and customer care solutions for the travel and hospitality industries. ONE chose Enlighten AI for customer Satisfaction and Enlighten AI for Sales Effectiveness for the ability to monitor 100% of all interactions, and better understand agent performance.

Hear how ONE uses Enlighten AI to understand their guest’s experience on every interaction, and how effective their agents are at pitching and selling.