Overview
Discover how aligning your entire organization, from sales and marketing to support, on a single AI hyper-platform can accelerate results. Join Liz Miller, vice president and principal analyst at Constellation Research, and Tamsin Dollin, director of product marketing at NICE, as they explore the importance of leveraging both human and AI agents to deliver consistent, personalized service experiences.
Learn about:
- The expanded scope of customer service beyond the contact center
- The power of human-AI collaboration to enhance service quality
- The strategic role of unified knowledge across the organization
- Accelerating outcomes by aligning teams on one AI hyper platform
