White Papers

Reprint of 2024/2025 DMG Conversation Analytics for the Digital Era Report


DMG report lists NICE #1 for market share in Interaction Analytics

DMG Consulting’s 2024/2025 report on “Conversation Analytics for the Digital Era” examines the top 10 speech analytics providers in the industry. NICE is ranked #1 for market share by seats.

Read the report to learn about the trends, challenges and opportunities in interaction analytics technology, and why interaction analytics is considered a must-have for contact centers of all sizes.

Download the report.