Case Studies

Quality Management results in savings and satisfaction for leading BPO


Teleperformance turned to NICE and its partner Bumicom for its market-leading experience in comprehensive and agile cloud-based, enterprise-level solutions. Nexidia Analytics has the capabilities needed to analyze the text and speech omnichannel interactions handled by Teleperformance for Samsung, both at its contact centers and through work-at- home agents. Similarly, NICE Quality Central ensures that all interactions and transactions are closely monitored, with metrics closely tied Teleperformance’s top-priority objectives.