Overview
Using the Voice of the Customer to Drown Out the Competition
Pulse Security receives 1100-1200 monthly transactional surveys. With NiCE Feedback Management, they implemented a closed loop CX feedback process that provides role-based reporting and real-time alerts and notifications. The robust solution includes a native connector for SFDC and seamless integration with Pulse Secure’s case management system, as well as daily reporting of customer experience data to the company and partners.