Outbound Dialing with LiveVox for NiCE

Overview

LiveVox by NiCE helped First National Bank of Omaha (FNBO) improve their outbound collections strategy. The LiveVox system also allowed for blended IB and OB agents, maintaining compliance with TCPA, state and federal regulations, and broadening the multichannel strategy by providing more digital options. The CX improvements include more self-service options and personalized customer communication over voice and digital channels.