CXone Workforce Management-Going Beyond the Spreadsheet
Case Study
Case Study
Contact center downtime was a real problem for OrthoBanc, because reliability is fundamental to its ability to support dental and orthodontic practices and their patients. Since the company moved to NiCE’s CXone cloud contact center CX platform, however, CXone’s stability, scalability and deep functionality have resulted in significant improvements, notably in call quality and service levels.