White Paper

NiCE Workforce Management for government agencies

Overview

Government services are built on trust — and trust grows when citizens experience convenience, fairness, and timely resolution. Yet, agencies often face the challenge of tight budgets, complex regulations, and unpredictable demand. NiCE Workforce Management (WFM), powered by CXone Mpower, helps government organizations overcome these barriers by aligning staffing with real-time demand, ensuring every citizen interaction is efficient, transparent, and high quality.

With NiCE Workforce Management, agencies can:

Strengthen citizen trust through timely, accurate service.
Support healthier, more engaged employees.
Respond rapidly to policy shifts and unexpected surges.
Scale services seamlessly while maintaining compliance

Seamless, connected, personal. That’s NiCE.