NICE Takes Top Spot in Metrigy’s Inaugural Contact Center-as-a-Service (CCaaS) MetriRank Report


Research and advisory firm Metrigy released its 2023 CCaaS MetriRank report, identifying the Top 11 providers leading the market today and best positioned for long-term success. NICE has earned top ranking, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.