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NICE named 2023 Speech Analytics Leader by Spark Matrix


SPARK Matrix report ranks NICE as a Technology Leader in Speech Analytics.

For the second consecutive year, SPARK Matrix has recognized NICE as a technology leader in speech analytics. The “Speech Analytics, Q1 2023” report examines vendors, including NICE, in the speech analytics industry and provides strategic analysis and information to help users evaluate different vendor capabilities, competitive differentiation, and market position.

Read the report to learn why NICE was chosen as a tech leader for our purpose-built AI technology and leading analytics capabilities, which include ability to:

  • Objectively analyze agent behaviors
  • Efficiently perform sentiment analysis
  • Support scalability to the enterprise
  • Automatically generate insights from interactions

To learn more about these important capabilities and what differentiates NICE,

Download the report.