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NICE Named 2023 Customer Journey Analytics (CJA) Leader by Spark Matrix


SPARK Matrix report ranks NICE as Outright Technology Leader in Customer Journey Analytics.

SPARK Matrix’s 2023 Customer Journey Analytics (CJA) report examines vendors, including NICE, in global customer journey analytics industry and provides strategic analysis and information to help users evaluate different vendor capabilities, competitive differentiation, and market position.

Read the report to learn why NICE was selected as the outright technology leader for our purpose-built AI technology and leading CJA capabilities that enable businesses to:

  • capture the insights and metrics that lead to data-driven automation and decision-making at scale
  • orchestrate an optimal customer journey
  • deliver better customer experiences
  • engage their workforce and automate to save time and money.

To learn more about these important capabilities and how NICE is continuously evolving its analytics beyond the contact center and developing next generation out-of-the-box and industry-specific solutions.

Download the report.