NiCE Interaction Analytics

Overview

NiCE Interaction Analytics (formerly Nexidia) leverages cutting-edge generative AI and models built from over 30 years of industry-leading CX data to deliver fast, accurate insights at scale. With 100% of interactions analyzed, organizations gain a complete view of customer experiences. Pre-built workflows, dashboards, and reports turn insights into action—empowering every stakeholder to drive measurable business results.

Watch this demo to see how Interaction Analytics drives better decision-making for CX leaders, analysts, quality managers, supervisors, and remote team managers.