NiCE Enlighten AutoSummary - Automated Notetaking Powered by Generative AI

Overview

See how Enlighten AutoSummary combines industry-trained AI with large language models to generate accurate, structured agent notes—automatically capturing every detail of digital and voice interactions.

This product video showcases how Enlighten AutoSummary helps you:

• Eliminate manual notetaking with AI-generated summaries
• Capture intents, actions, outcomes, and sentiment in real time
• Improve agent focus and accelerate post-call processes