Product Videos

NICE Enlighten AutoSummary - Automated Notetaking Powered by Generative AI

Overview

See how Enlighten AutoSummary combines industry-trained AI with large language models to generate accurate, structured agent notes—automatically capturing every detail of digital and voice interactions.

This product video showcases how Enlighten AutoSummary helps you:

  • Eliminate manual notetaking with AI-generated summaries
  • Capture intents, actions, outcomes, and sentiment in real time
  • Improve agent focus and accelerate post-call processes