NiCE Enlighten AI for Vulnerable Customers - Proactively Identify and Support At-Risk Individuals

Overview

Designed with regulatory guidance in mind, Enlighten AI helps organizations recognize and respond to signs of vulnerability in real time—ensuring every customer interaction is handled with empathy and care.

This infographic breaks down how Enlighten AI enables teams to:

• Detect vulnerability indicators through conversation analysis
• Alert agents and trigger appropriate next steps
• Meet compliance standards like those set by the FCA