CXone Customer Analytics, our consolidated reporting and analytics solution, turns insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements and understand the experience customers receive.
Drive measurable CX improvement
Gain actionable insights from every customer interaction with contact center Interaction Analytics.
CXone Reporting - Call Tracking Metrics (PDF)
CXone Reporting guides smarter, more informed decisions with real-time and historical insights on key business metrics and trends through fully integrated reporting and data access tools. Get immediate value out-of-the box and ready access to the full range of NICE CXone data elements.