Podcasts

SnaCX: Bite-sized insights on Business Analytics brought to you by NICE Nexidia

Hear it from the experts – our bite sized podcast episodes, hosted by members of the Customer Engagement Analytics team, feature some of the most experienced analytics professionals on a wide variety of topics. Listen to learn about industry trends, customer stories, best practices, and more.

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Introducing SnaCX (7m)

Join this brief and light-hearted introduction to the SnaCX podcast hosts and what to expect from future episodes.

Analytics in the Cloud (18m)

NICE Nexidia's Abby Monaco and Lauren Maschio talk SaaS cloud adoption with Gary Hartung, Manager of Operations Support Technology at TASC.

Sentiment Analytics and QM (19m)

Lee Williams, Sr. Manager of Enterprise Tools at Alliance Data talks Sentiment Analytics and Quality Management – with NICE Nexidia’s Lior Shapira and Abby Monaco

Voice in the Contact Center: It Still Matters (12m)

Paul Stockford, Founder and Senior Analyst of Saddletree Research talks about how voice analytics won’t be going away soon.

Customer Journey Analytics Episode 1: DYI or Not? (12m)

NICE Nexidia's Ken Brisco and Abby Monaco talk with Sharon Brogan, Solutions Engineer with Customer Journey Solutions on what CJA really means.

Customer Journey Analytics Episode 2: Reducing OpEx (10m)

Sharon Brogan, Solutions Engineer with Customer Journey Solutions, continues the conversation with Ken Brisco and Abby Monaco on how to reduce operational expenses with CJA.

QM Episode 1: The Four Pillars of Maturity (12m)

LeAnn Hopkins, Senior Business Consultant of NICE Value Realization Services, joins Lauren Maschio and Abby Monaco to talk the QM maturity model.

QM Episode 2: Getting ROI From Your Program (11m)

LeAnn Hopkins, Senior Business Consultant of NICE Value Realization Services, returns to discuss ROI with Lauren Maschio and Abby Monaco

QM Episode 3: Sentiment for Customer and Employee Satisfaction (11m)

LeAnn Hopkins, Senior Business Consultant of NICE Value Realization Services, joins Lauren Maschio and Abby Monaco to evangelize on the value of Sentiment Analytics for CX and EX.