Case Study
Case Study
NewDay Delivers Customer Service Change Using NiCE Feedback Management
UK-based consumer finance company, NewDay needed a more mature Voice of the Customer (VoC) program that would allow them to see the entire customer experience, and pinpoint the pain points – from the contact center, and beyond. Learn how NiCE Feedback Management holistic VoC solution, along with a strong partnership with consulting services helped NewDay to earn multiple industry awards, and elevate key business metrics.