Resource library

NiCE named a
11X Magic Quadrant
CCaaS Leader

NiCE has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), positioned furthest for Completeness of Vision and highest for Ability to Execute.
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How CXone Mpower accelerates revenue generation

CXone Mpower helps you turn your contact center into a revenue center with cutting-edge AI. This eBook reveals three powerful ways global brands are achieving real impact and real results across industries.

How CXone Mpower drives operational cost savings

Turn efficiency into savings. CXone Mpower drives operational cost savings in countless ways. In this eBook, discover four powerful ways leading brands are creating real impact and real results across industries.

Speeding the Pace of Innovation in Healthcare with AI

In Speeding the Pace of Innovation in Healthcare with AI, you’ll see how leading healthcare organizations are leveraging AI, automation, and analytics to drive exceptional patient outcomes.

Reshaping Retail Through a Strategic Customer Experience Approach

A recent Metrigy study found that after a bad customer experience, 44% of consumers leave a company and that same number tells friends and family about the poor experience.

CCW Special Report: Master the Complexity of Today’s Customer Experience Conversations

Given the rise in customer expectations, new hyper-advanced technology, and ever-evolving metrics, consistently delivering exceptional customer experiences (CX) has only become more complicated.