White Papers

Elevate the Value of Self-Service with Data-Driven Automation


Tired of self-service that frustrates customers and agents alike? It's time to elevate your strategy. Industry research leader, Metrigy, conducted a study showing businesses' latest self-service adoption, with most businesses ramping up their self-service channels. See how new approaches to AI and data integration can transform fragmented, outdated knowledge bases into intelligent virtual assistants that drive customer satisfaction. Read the whitepaper for best practices and data-driven insights to design your optimal self-service, including:

  • Why knowledge base consolidation helps to establish a single source of truth for customers, agents, and bots.
  • The value of AI and machine learning to automatically update and enhance knowledge base content.
  • The benefits of adopting intelligent virtual assistants to automate responses and guide customers.
  • How integrating self-service across contact center channels to fuel continuous IVA learning.
  • Why conversational data is critical to build smart IVAs that handle complex interactions and boost ROI.