Meet CXone Mpower Copilot for Supervisors

Overview

Meet CXone Mpower Copilot for Supervisors—the only AI assistant purpose-built to empower today’s contact center leaders.

This video introduces the latest capabilities now available in Copilot, giving supervisors the tools they need to lead smarter, act faster, and drive real business impact. From real-time AI alerts conversational data inquiries to a consolidated Insights Workspace supervisor-specific performance metrics, Copilot turns complexity into clarity.

Unlike generic AI, CXone Mpower Copilot is built for supervisors, helping them shift from reactive oversight to strategic leadership. Supervisors can now stay ahead of risks, streamline decision-making, and directly measure their impact on team success.