Master CX Class 3 | Today’s customers demand convenience. Are you delivering?


Your customers want personalized, fast service experiences, and every organization strives to provide the best customer experience possible. In this session, our speakers will look at the industry trends and technology that are setting companies up for success with a solid customer convenience strategy. We’ll demonstrate how to ensure you deliver: 

  • Proactive outreach to customers to drive customer loyalty
  • Smooth transitions from agentless to agent-assisted experiences for frictionless interactions
  • Seamless experiences across digital interactions to improve the customer journey

Robin Gareiss, CEO and Principal Analyst at Metrigy
Catherine Forino, Senior Product Marketing Manager at NICE
Annette Miesbach, Senior Product Marketing Manager at NICE