Master CX Class 2 | Empower your contact center agents with the latest innovations and AI-driven sol


A sure way to improve staff retention and customer satisfaction is to empower your agents. In this session, we’ll demonstrate how the right tools can streamline the agent workflow to help them:

  • Provide the best service before, during, and after every interaction
  • Improve through real-time coaching and a virtual “personal assistant”
  • Innovate CX and become your best brand ambassadors

Donna Fluss, Founder and President at DMG Consulting
Dana Shalev, Director of WEM Product Marketing at NICE