Master CX Class 2 | Empower your contact center agents with the latest innovations and AI-driven sol

Overview

A sure way to improve staff retention and customer satisfaction is to empower your agents. In this session, we’ll demonstrate how the right tools can streamline the agent workflow to help them:

Speakers:
Donna Fluss, Founder and President at DMG Consulting
Dana Shalev, Director of WEM Product Marketing at NICE