Master CX Class 1 | Accelerate CX innovation @scale with purpose-built AI


Innovation is key when creating a winning approach to CX. Join NICE for this informative session where industry experts will present ways to overcome innovation challenges with an exclusive playbook on how to innovate CX@scale.

Learn best practices for:

  • Breaking down data siloes to accelerate decision-making
  • Understanding the value of connected data intelligence
  • Leveraging AI to optimize customer journeys
  • Extending insightful CX strategies throughout the organization for maximum impact

Omer Minkara, Vice President & Principal Analyst at Aberdeen
Andy Traba, Vice President of Product Marketing at NICE