Overview
LanguageLoop is Australia’s leading language service provider, with more than 40 years' experience and an extensive network of over 3,000 interpreters and translators who speak over 190 languages. LanguageLoop helps organizations connect with over 500,000 non-English speakers every year, through its extensive range of services including telephone, in-person, and on-demand video interpreting, translations, and other digital language solutions.
LanguageLoop needed a flexible cloud-based contact center solution with comprehensive interactive voice response (IVR) services to future-proof its customer experience operations. With CXone, LanguageLoop has streamlined its internal processes and can more quickly connect customers with translating and interpreting services.