AI assistants for customer experience (CX) employees are maximizing employees’ effectiveness at delivering consistent, excellent customer experiences while also improving job satisfaction for agents and supervisors both. Processes such as onboarding new agents and getting a supervisor up-to-speed when an agent needs to escalate a concern can happen within a fraction of the time and effort with these AI-powered copilots. Learn about the efficiencies companies are uncovering by using these solutions and the various ways that AI assistants are being trained today.
