Overview
Guide captures customer intent the moment visitors interact on web or mobile, then proactively directs them to the best next step - a knowledge-base answer, digital channel, AI assistance, or live help - to keep the journey on track. With business - managed rules, contextual self-service, connected hand-offs, and performance insights, Guide helps teams resolve digital friction before it turns into a call or chat - driving up to 89% self-service success and a 30% reduction in contact volume.