Overview
NICE conducted an independent survey to better understand agent attrition and the solutions that encourage retention. The survey included 400 agents and agent managers, in contact centers in the US and the UK, over 12 industry verticals.
Infographics
NICE conducted an independent survey to better understand agent attrition and the solutions that encourage retention. The survey included 400 agents and agent managers, in contact centers in the US and the UK, over 12 industry verticals.
