White Papers

Evolving beyond the spreadsheet with NICE CXone WFM

Now more than ever, contact center leaders facing an uncertain economic climate need to dial in their workforce management (WFM) practices to reach the next level of cost center control. In this eBook, we’ll detail how an increasing number of contact centers are leveraging modern WFM tools and techniques to forecast, schedule, and manage intraday change more easily, efficiently, and effectively. From an increase in hybrid work to widespread staffing reductions and quiet quitting, there are more challenges facing contact centers than ever. NICE CXone WFM empowers contact center leaders and WFM teams with patented AI and machine learning technology that unlocks the potential of your workforce.