Overview
Enlighten AI for Complaint Management identifies and manages consumer complaints to protect organizations from reputational, financial and compliance risks. It analyzes 100% of interactions across all channels and accurately categorizes and routes consumer complaints for remediation. Based on the first comprehensive framework for customer engagement, Enlighten AI for Complaint Management uses artificial intelligence (AI) derived from 20+ years of research and development and industry experience as well as the most comprehensive and expansive interaction database in the world.
