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Complete AI platform for customer service automation
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  Evolve from interaction management to workflow orchestration across the entire organization.
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  Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
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  Unify and optimize every customer service workflow from intent to fulfillment.
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  Connect front and back office teams with data, conversations, and workflows together in one place.
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  Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.
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  Specialized AI Copilots
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  Elevate employees, adapt to flexible work, and meet expectations - without compromise.
  Automated Notetaking
  Instantly summarize interactions to accelerate resolution times and efficiency.
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  Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.
  Interaction Analytics
  Gain AI-powered insights from 100% of interactions to drive continuous improvement.
- Service Automation
  Service Automation
  Go beyond answering questions to fully automate customer intent through fulfillment.
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  Intelligent Virtual Agent
  Boost self-service satisfaction and conversion with conversational AI agents.
  Experience Optimization (XO)
  Synthesize real customer conversations to identify your top automation opportunities.
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  Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
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  Keep customers engaged in conversation from onboarding to installation, service, and retention.
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  Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.
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  91% of customers recommend NiCE as a preferred CCaaS vendor
  Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
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Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Digital Channel Management for WFM for Dummies

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Overview

Digital Channel Management for WFM for Dummies, NiCE Special Edition, will give you the latest insights into how to integrate the expanding array of digital channels to optimize your workforce management (WFM). This invaluable addition to NiCE's popular Dummies series will help you:

Review various approaches to digital channel management for WFM

Consider potential impacts and challenges in your specific environment

Dive into the complexities of digital channel management today and tomorrow

Harness the power of data analytics to empower all your staffing and scheduling decisions