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  Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
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Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Digital Channel Management for WFM for Dummies

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Overview

Digital Channel Management for WFM for Dummies, NiCE Special Edition, will give you the latest insights into how to integrate the expanding array of digital channels to optimize your workforce management (WFM). This invaluable addition to NiCE's popular Dummies series will help you:

Review various approaches to digital channel management for WFM

Consider potential impacts and challenges in your specific environment

Dive into the complexities of digital channel management today and tomorrow

Harness the power of data analytics to empower all your staffing and scheduling decisions