Overview
CXone Performance Analytics for Salesforce Einstein is an AI-powered analytics application that delivers specific recommendations to improve contact center performance. In just a few clicks, get precise insights to boost first contact resolution, agent efficiency and sales productivity—no coding or data specialists required. CXone contact center interaction data is linked directly to Salesforce, creating a complete view for analytics to uncover insights and offer predictions into the benefits and risks behind suggested optimizations. Plus, this high-value contact center analytics application is FedRAMP authorized and PCI compliant.
