CXone Mpower Copilot for Agents

Overview

CXone Mpower Copilot for Agents is an AI-powered tool that supports agents in real-time by listening to customer interactions and offering proactive suggestions, insights, and next-best actions. It helps automate routine tasks, reduce handling time, and improve customer satisfaction by identifying sentiment and providing accurate, conversational responses. The tool also generates real-time and final summaries to streamline hand-offs, speed up wrap-ups, and deliver actionable insights for future interactions. Discover how Copilot for Agents can help your workforce!