CXone Mpower Agents — AI Agents built for CX

Overview

Mpower Agents are customizable, AI-powered assistants built to support both your customers and employees—instantly and intelligently. Created within CXone Mpower, the leading AI platform for customer service automation, these agents can be generated in minutes using simple conversational prompts. Once deployed, Mpower Agents can operate across tools like Copilot and Autopilot to automate tasks, assist users, and drive action. Uniquely capable of working across both front- and back-office systems, Mpower Agents use your business logic and real-time reasoning to execute processes, collaborate with staff, and deliver exceptional outcomes.