Case Studies

CXone Cloud Platform Comes Through for Michigan DHHS


From having no contact center to moving to NICE CXone cloud platform has been a huge—and welcome—event for both case workers and clients of Michigan’s Department of Health and Human Services Integrated Service Delivery. As the new virtual contact center was being rolled out throughout the state, the federal government shutdown and a subsequent stretch of frigid weather put unforeseen and unusual demands on it.


Case Studies

Sitel - NICE CXone Partnership Blossoms

Fully Managed CX Solution for clients