White Papers

Building the Next-Gen BPO eBook


The CX outsourcing market size is expected to hit over $512 billion by 2030. Yet it’s getting more challenging for CX outsourcers to compete every day because customer journeys are increasingly complex. Also, client expectations are at an all-time high and agents are difficult to find, engage, and keep.

Exceeding customer expectations means maximizing your business agility, leveraging state-of-the-art cloud technology, and delivering measurable value – every time. Are you ready for that?

The “Building the Next-Gen BPO” eBook can help. This guide helps you rise to new challenges and shifting market trends by harnessing the power of the cloud, AI, and data.

Key insights show you how to:

  • Win business with new cloud native CX technology
  • Increase your agility and speed accelerating time-to-value
  • Demonstrate measurable worth to your clients every time
  • Support and empower your onsite and remote agents
  • Partner with a CX tech vendor to give you a competitive edge

Exciting opportunities are booming for CX outsourcers. Be ready for them.

White Papers

ContactBabel - US Contact Center Verticals: Outsourcing Report

Companies are constantly looking for ways to enhance CX performance, reduce costs, and gain a substantial competitive edge. Working with CX outsourcers is becoming an even bigger solution to meeting those goals. Currently, the overall number of outsourcer US agent positions is around 585 thousand.

Case Study

Expivia Interaction Marketing Group stays competitive with CXone ‘Best in Class’ solutions

Here’s another resource to help access CX opportunities. Read this case study on how CXone helped Expivia compete head-to-head with larger BPOs.

Case Studies

Sitel - NICE CXone Partnership Blossoms

Fully Managed CX Solution for clients