Case Studies

Bridgevine Increases Efficiencies and Motivates Agents with CXone


Bridgevine partners with trusted brands to sell consumer subscription home services such as insurance, home security, utilities, broadband and wireless plans. Its four contact centers handle around 300,000 calls monthly. Bridgevine’s corporate contact center is located in Florida. The other three locations are managed by business process outsourcers (BPOs) and are in India, the Dominican Republic and Belize. Nearly 500 agents are active during peak summer periods when more consumers are moving and demand for home subscription services is highest. During the slower winter and fall months, approximately 300 agents handle customer inquiries.