Bridgevine partners with trusted brands to sell consumer subscription home
services such as insurance, home security, utilities, broadband and wireless
plans. Its four contact centers handle around 300,000 calls monthly.
Bridgevine’s corporate contact center is located in Florida. The other three
locations are managed by business process outsourcers (BPOs) and are in
India, the Dominican Republic and Belize. Nearly 500 agents are active during
peak summer periods when more consumers are moving and demand for
home subscription services is highest. During the slower winter and fall months,
approximately 300 agents handle customer inquiries.