Case Studies

Appriss Delivers on its Mission to ‘Do a Lot of Good’ with NICE CXone


Appriss was founded in 1994 with a very simple belief: Technology can do a lot of good in society. Appriss developed VINE (Victim Information Notification Everyday), a system used in all 50 states that allows victims to anonymously check an offender’s custody status. The solution is the nation’s most comprehensive source of incarceration, justice and risk intelligence data. Appriss also solves complex problems for the healthcare industry, such as tracking purchases of highly-abused drugs like pseudoephedrine, and for the retail industry by preventing theft loss and improving profits. Approximately 55 Appriss agents handle around 33,000 calls monthly, 24x7x365. They assist callers with a wide variety of requests that include registering victims so they can receive status updates for an offender, providing doctors updates on a patient’s status before they write a prescription and more.