No matter the industry, when it comes to CX strategies and roadmaps, AI is at the top of the list. While some drivers are tied back to buzzwords and tech pressures to implement AI, many organizations are recognizing that in order to achieve a successful approach to complete CX, AI must be infused throughout that journey. Whether it’s through bots and self-service, agent augmentation, or journey personalization and insights, AI is helping build stronger employee and customer relationships with an instantaneous operational impact. The challenge though – what AI do you use, how do you use it, and where do you start?
