White Papers

AI is the Future of CX


The experiences we have, whether positive or negative, leave a lasting impact on us and affect our opinions and relationships. While deals and offers may be forgotten, customers always remember how a brand made them feel.

Enter CXone, the comprehensive cloud platform that empowers businesses to anticipate and fulfill every customer need, creating sustainable and life-changing experiences. Utilizing the latest Generative AI technology combined with the conversational AI of Enlighten, CXone offers fully personalized experiences that align with your brand and business goals.

Enlighten offers three new solutions - Autopilot, Copilot, and Actions –tailored to cater to every aspect of your organization's communications and CX strategy. Copilot magnifies the power of your employees, Autopilot creates personalized experiences at scale, and Actions increases decision velocity tenfold – all while interacting with customers naturally and conversationally. With robust security measures, you can rest assured that your proprietary data is always safeguarded.

Enlighten is revolutionizing CX through:

  • Fully conversational self-service options that understand customer intent
  • Self-service AI models to automate and resolve frequent interactions
  • Empowering agents with streamlined real-time AI coaching and prompts
  • Summarized and automated interaction responses for proactive agent follow-up
  • Proactive automation opportunities for supervisors to accelerate decision velocity

Companies come and go, but strong CX relationships stay. Get the white paper.