2024 CX Trends: Strategy and Planning Insights


Closing the widening gap between consumer expectations and CX reality is now mission critical to stay ahead of the CX game. In 2024, the convergence of digital, cloud, and AI drives unprecedented opportunity to dramatically improve customer loyalty and increase efficiency. Join expert Andy Traba of NICE and guest speaker, Pete Jacques of Forrester, as they reveal trends you’ll want to know for your 2024 plans and priorities.

  • Find out what’s here and what’s next for your CX strategy
  • Learn about priority actions to forge deeper customer loyalty
  • See why consolidating data and siloed applications is essential
  • Understand how overlapping CX capabilities can slow you down
  • Explore how the right AI is a CX game-changer in 2024

Pete Jacques, Principal Analyst, Customer Experience, Forrester Research
Andy Traba, Vice President of Product Marketing, NICE