Take an interactive tour of Enhanced Strategic Planner
Explore Enhanced Strategic Planner (ESP) through a self-guided, click-through demo and see how contact centers can simplify long-term strategic capacity planning, model future workforce needs and evaluate what-if scenarios to prepare for what’s ahead.
In this interactive demo:
- Plans built in minutes
Explore how to create long-term staffing plans from WFM forecasts or imported CSV files with just a few selections.
- Model scenarios from every angle
See how what-if planning and Reverse Solve reveal the impact of changes to volume, handle time, or occupancy on staffing and performance.
- Realistic staffing assumptions
Learn how to set skill distributions, FTE hours, backlog, abandonment assumptions, and detailed shrinkage subcategories to build more accurate capacity plans.
INSIDE THE DEMO
See what you’ll experience...
Enhanced Strategic Planner uses advanced modeling to plan contact center staffing over the short and long term. Integrated with NiCE Workforce Management, it turns forecasts into staffing plans that account for operational variables, including backlog, abandonment, shrinkage, and service targets. With intuitive modeling and interactive charting, organizations can make more confident decisions around hiring, budgets, and long-term workforce strategy.
Hire with confidence
Base hiring decisions on modeled staffing needs, both short and long term.
Test before you commit
Compare scenarios instantly without rebuilding the plan.
Protect service levels
Plan for backlog, abandonment, and speed-of-answer targets in advance.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.