Take an interactive tour of Employee Engagement Manager
Explore Employee Engagement Manager through a self-guided, click-through demo and see how automated intraday staffing keeps coverage aligned with demand while giving agents more control over their schedules.
In this interactive demo:
- Rules that automate staffing
Explore how workforce managers set business rules that trigger notifications and staffing recommendations, with AI suggestions in the Rules Insights Dashboard.
- Real-time staffing control
See how coordinators and supervisors monitor intraday data, act on alerts, and open extra hours or time off.
- Flexibility for agents
Learn how agents trade shifts, swap hours, and request time off from the browser or the mobile app.
INSIDE THE DEMO
See what you’ll experience...
Employee Engagement Manager connects administrators, workforce managers, real-time coordinators, supervisors, and agents around one set of rules. Breaks and lunches are reallocated automatically when shifts change. Requests that meet program rules are pre-approved, and agents can track their own handle time, after-call work, and adherence. Staffing stays aligned with demand, and agents gain more control over their schedules.
Match staffing to demand
Adjust coverage in real time with automated alerts and recommendations.
Reduce manual scheduling
Let rules handle routine schedule changes and approvals.
Give agents flexibility
Put schedules, shift trades, and time off in agents’ hands, anywhere.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.