Take an interactive tour of NiCE Performance Management
Explore NiCE Performance Management through a self-guided, click-through demo. See how one view of your human and AI agents, insight into AI adoption, and AI coaching recommendations help leaders improve CX results.
In this interactive demo:
- One view of your hybrid workforce
See human and AI agent performance side by side, with comparable metrics and AI-to-human handoffs.
- Insight into AI adoption
See how agents use AI and desktop tools in their daily work, and how that adoption affects productivity and KPIs.
- AI coaching recommendations
See how AI spots each agent's biggest behavior gaps and recommends what to coach and how.
INSIDE THE DEMO
See what you’ll experience...
NiCE Performance Management is native to the CXone platform. It brings voice and digital data and Cognigy AI agent performance data into a single view. Leaders and supervisors track hybrid workforce performance against business objectives and see how AI is being adopted. AI coaching recommendations, personalized to each agent's performance, show who needs coaching, so supervisors can give each agent personalized coaching and measure its effectiveness over time.
Manage one workforce
Compare human and AI agent performance, including handoffs, in a single view.
Drive AI adoption
See where AI is improving results and where teams need more support.
Coach with confidence
AI recommends what to coach and how, so supervisors spend less time searching and more time developing agents.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.